Contact Us

At SORVANA, we're committed to making your shopping experience as smooth as possible. Whether you have a question before placing an order or need assistance after delivery, our Customer Support team is here to help.

Customer Support

Email
support@sorvana.shop

Business Address

SORVANA
44 Kelswick Drive
Nelson, England
BB9 0SZ
United Kingdom

Support Availability

Monday – Friday
9:00 AM – 5:00 PM (London Time – GMT/BST)

Our support hours follow the official time observed in London, United Kingdom. Enquiries received outside business hours, on weekends or during UK public holidays will be answered as soon as possible on the next business day.

Typical Response Time

We aim to reply to most enquiries within 1 business day. During seasonal peaks, promotional campaigns or public holidays, responses may take a little longer, but every enquiry is handled in the order it is received.

To Help Us Assist You Faster

When contacting us, please include:

  • Your order number (if applicable).

  • The email address used to place your order.

  • A brief description of your enquiry.

  • Clear photographs if you are reporting a damaged, faulty or incorrect item.

Providing these details helps us investigate your request more efficiently and respond without unnecessary delays.

How We Can Help

Our Customer Support team can assist with:

  • Order enquiries

  • Shipping and delivery updates

  • Personalised order questions

  • Product information

  • Returns and refunds

  • Damaged, faulty or incorrect items

  • General customer support

For detailed information about deliveries, returns or the way we handle personal information, please refer to the relevant policies available on our website.

We're Here When You Need Us

Every message matters to us. Whether you're choosing the perfect personalised candle or need support with an existing order, we'll always do our best to provide clear, fair and helpful assistance.