Personalisation Guide

Last updated: 4 August 2026

Create something that feels truly yours. Whether you are adding a name, a thoughtful message or your own logo, this guide explains how to submit your personalisation and what to check before placing your order.

How to personalise your candle

1. Choose a personalised product

Select either:

Personalised Text Candle – for a name, message or special wording
Custom Logo & Text Candle – for your own logo together with personalised wording

The available personalisation fields will appear on the product page.

2. Enter your wording

Type the text exactly as you want it printed. Please check:

Spelling and punctuation
Capital and lowercase letters
Names, dates and numbers
Any line breaks requested

We print the wording supplied with your order and do not automatically correct spelling or grammar.

3. Upload your logo

For the clearest print, please provide the original, high-resolution version of your logo.

For best results:

Use a clear PNG, JPEG or PDF file
A transparent-background PNG is preferred
Avoid screenshots, blurred images or images downloaded from social media
Make sure small wording inside the logo remains readable
Do not upload a photograph of a printed logo if the original file is available

If the file is too small, unclear or unsuitable for printing, we may contact you before production begins.

4. Review your details

Before adding the candle to your basket, check that the selected product, candle type, wording, logo and quantity are correct.

Your order confirmation will show the personalisation details received by us. Please review it promptly and contact us if anything appears incorrect.

How your design will be arranged

Our team may carefully adjust the size, spacing and positioning of your supplied text or logo so that it sits neatly within the printable label area.

We will not intentionally change:

Your wording
The spelling supplied
The main appearance of your logo
The meaning of your design

Long wording may need to be reduced in size or arranged across additional lines. If a design cannot be produced clearly, we will contact you using the email address provided with your order.

Product previews

Any on-screen preview is intended to help you visualise the design. Differences in screen size, display settings and label proportions mean it may not represent the final product at exact scale.

The final label will be professionally arranged to suit the selected candle and printable area.

Colour and appearance

Colours can appear different across phones, monitors and printed materials. Slight variations may also occur between production batches.

We aim to reproduce supplied artwork as accurately as reasonably possible, but we cannot guarantee an exact screen-to-print colour match.

Customer-supplied artwork

By uploading a logo, image or other design, you confirm that:

You own it or have permission to use it
Its use does not infringe another person’s copyright, trademark or other rights
It does not contain unlawful, abusive, discriminatory or misleading material

SORVANA may refuse or cancel personalisation that we reasonably believe is unlawful, harmful, infringing or unsuitable. If we cannot accept the artwork, we will contact you and arrange an appropriate refund for the affected item.

Changes and cancellations

Personalised orders are prepared specifically for you. If you need to change or cancel an order, contact us within 24 hours of placing it.

We will do our best to help, but a change or cancellation cannot be guaranteed once production has started. Please include your order number and the corrected personalisation details when contacting us.

Returns for personalised products

Personalised candles cannot normally be returned because you have changed your mind.

This does not affect your rights if the product arrives:

Faulty or damaged
Incorrectly personalised due to an error by SORVANA
Different from what you ordered
Not as described

If there is a problem, contact us with your order number and clear photographs of the item and packaging. Please see our Returns, Refunds & Cancellation Policy for the complete process.